Using professionally trained actors in a role-play situation can be a powerful tool in the training of your staff. By using role-players you will enable your staff to test their ability to manage colleagues or to deal with difficult situations in a safe and controlled environment.

Encouraging your staff to practise different outcomes of a given scenario is a valuable investment for your company. In the real world you only have one chance to get it right.

Professional role-players will:

• bring a realistic performance according to given guidelines
  
• give a consistent performance to all participants
  
• respond to different circumstances in a realistic manner
  
• give you a model from which to make fair assessments.

We can help you develop and structure your training session, drawing from case studies and a diverse pool of highly skilled role-players

Where Role Play can work for you:

Assessment & Development Centres

Customer Service training

Interviewing skills training

Appraisal training

Client handling skills

Medical Practitioner assessment

Psychological testing

Benefit of using professional role players over your own staff:

Asking your own staff to role play with each other inevitably leads to embarrassment and giggles. Friends tend to work with friends and left to their own devices the exercise can become a farce. Putting colleagues together in this way puts pressure on the individual to "perform" and therefor the exercise is wasted and the learning is lost.

Using impartial professionals you immediately give your staff a potential customer, colleague, or manager to deal with whom will respond to behaviour and questioning in a realistic manner.

CASE STUDY